Program

ARUCC 2012 Conference Program
June 26-28, 2012
Pre-Conference Workshops - June 25, 2012

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Monday, June 25, 2012
Time	Session Title/Presenters
8:00am – 9:00 am	Registration Desk Open for Pre-Conference Workshop Attendees Only
9:00 am – 4:30 pm	Workshop 1 – SEM Canadian Style: From Recruitment to Student Success Presenters: Jody Gordon, Associate Vice President, Students, Kwantlen Polytechnic University Richard Levin, Executive Director, Enrolment Services and University Registrar University of Toronto	Early Intervention and Hope
9:00 am – 12:00 noon	Workshop 2 – XML and Web Services Primer Presenters: Jam Hamidi, Senior Technical Analyst, BCcampus Doug Holmes, Programmer Analyst III, Ontario Universities' Application Centre Sebastian Baba, Systems Analyst, Ontario College Application Service
12:00 noon – 2:00 pm	Registration Desk Open for afternoon workshop attendees to register
1:00 pm – 4:30 pm	Workshop 4 - A Data Driven Approach to Setting and Meeting Institutional Retention Goals Presenter: Jay W. Goff, Vice President, of Enrolment and Retention Management, Saint Louis University
1:00 pm – 4:30 pm	Workshop 5 – Getting the Skinny on Fraudulent Documents Presenter: Roger W. Hur, Manager, International Credential Evaluation Service (ICES)
4:00 pm – 6:00 pm	Registration Desk Open
Tuesday, June 26, 2012
Time	Session Title/Presenters
7:00 am – 5:00 pm Victoria Ballroom Foyer	Registration Desk Open
7:30 am – 8:45 am Victoria Ballroom	Full Breakfast Buffet for All Attendees Enjoy a full breakfast buffet to kick off the first morning of the Conference. Buffet closes at 8:45 am to prepare for the start of the Plenary session.
8:55 am Victoria Ballroom	Welcome and Opening Remarks Joanne Duklas, ARUCC President
9:05 am – 10:05 am Victoria Ballroom	Plenary Session I – Keys to Thriving Enrolments in the New Economy Jay W. Goff, Vice President of Enrolment and Retention Management, Saint Louis University
10:05 am – 10:45 am	Exhibits Open Take time to learn of the latest products and services from the ARUCC 2012 Exhibitors. Refreshments are available in the exhibit area.
10:45 am – 12:00 Noon	BLOCK A Concurrent Sessions
	A1 – The Future-Ready Campus: Planning for 2025 Presenter: Ken Steele, Academica Group
	A2 – Experiments in Collaboration: The Learning Commons at York University Presenter: Mark Robertson, York University
	A3 – Tightly Integrating Enrolment and Budget with a Distributed Web-Based Application Presenters: Mario Verrilli, Peter Rowley and Rose Orlando, York University
	A4 – The AODA in Action: What You Need to Know Presenters: Angela Punshon, Richard Armstrong, Ontario Universities’ Application Centre
	A5 – Pan-Canadian Quality Standards in International Academic Credential Assessment Presenters: Natasha Sawh, Michael Ringuette, Canadian Information Centre for International Credentials(CICIC) at the Council of Ministers of Education Canada (CMEC)
	A6 – Evidence-Based Proactive Student Relationship Management Presenters: Glenn Keeler, The King’s University College and Shekar Kadaba, Rethink55
	A7 – Student Mobility in Ontario: A Changing Landscape for Students and Institutions Presenters: Peter Gooch, Council of Ontario Universities and Maureen Callahan, Ontario Council on Articulation and Transfer (ONCAT)
12:00 noon – 1:00 pm	LUNCH for all delegates
1:00 – 1:30 pm	EXHIBITS OPEN
1:30 pm – 2:45 pm	BLOCK B Concurrent Sessions
	B1 – Data Driven Planning to Manage University and College Enrollments - A US Perspective Presenter: Jay Goff, Vice President of Enrolment and Retention Management, St. Louis University
	B2 – From Ideas to Implementation: Academic Success in Student Transition Presenters: Deirdre Brown, Coby Thurmeier, Mark Johnston, University of British Columbia	View Paper
	B3 – An Organizational and Qualitative Approach to Improving Course Scheduling Presenter: Duncan Hill, University of Toronto – Mississauga
	B4 – The Decline and Fall of the Print Calendar at the University of Saskatchewan Presenter: Russell Isinger, University of Saskatchewan
	B5 – Pan-Canadian Quality Assurance Framework for the Assessment of International Academic Credentials Presenter: Natasha Sawh, Michael Ringuette, Canadian Information Centre for International Credentials(CICIC) at the Council of Ministers of Education Canada (CMEC)
	B6 – Demographic Change in Canada: Early Results from the 2011 Census and a Look Ahead Presenter: Doug Norris, Environics Analytics
	B7 – Psychographic Segmentation– Uncover Your Institution’s Secret DNA Presenters: Kirk Kelly, Partner, CRi and Kathleen Massey, University Registrar and Executive Director, Enrolment Services, McGill University
2:45 pm – 3:15 pm	EXHIBITS Refreshments available in the Exhibit Area
3:15 – 4:30 pm	BLOCK C Concurrent Sessions
	C1 – Extreme Makeover: Enrolment Services Edition Presenters: James Ridge, Lisa Collins, University of British Columbia
	C2 – Réorganisation d’un “one-stop shop” suite à un projet d’analyse (en français) Presenters: Vivianne Khayat, Université d’Ottawa
	C3 – Scheduling: Can You Find a Balance That Works Presenter: Carla DaSilva, University of British Columbia
	C4 – Optimizing Student Retention and Success Presenter: Leslie Kaufman, Decision Academic
	C5 – Key Research Related to International Student Recruitment, Admission and Retention Presenter: George Khoury, CBIE
	C6 – Standards and Research: Can Standards Make the Task Easier? How and for Whom? Presenter: Peter Seto, Mount Royal University
	C7 – Implementing a Comprehensive Knowledge Base That Your People Will Use Presenter: Glen Brauer, Eleware and Client Institution Representative TBA
4:30 pm – 5:45 pm	Reception for All Delegates in Exhibit Area Sponsored by The Tribal Group. Join your fellow delegates and the ARUCC 2012 Exhibitors for this mix ‘n mingle reception to end the first official day of the Conference.
5:45 pm onward	Free evening
Wednesday, June 27, 2012
Time	Session Title/Presenters
7:30 am – 5:00 pm Conference Hallway	Registration Desk Open
7:30 am – 8:45 am	Full Breakfast Buffet All registered delegates are invited to attend.
8:00 am – 8:45 am Closed Session for ARUCC members only	ARUCC Bi-Annual General Meeting The formal business of the Association will be discussed at the Annual General Meeting.
9:00 am – 10:15 am	BLOCK D Concurrent Sessions
	D1 – Effective Academic Governance at Simon Fraser University Presenter: Patrick Lougheed, Simon Fraser University
	D2 – Do Student Supports or Interventions Have An Impact on Student Success Presenters: Ursula McCloy, HEQCO and Nancy Miyagi, George Brown College
	D3 – When There Aren’t Enough Hours in an Academic Day Presenter: Tom Nault, University of Toronto
	D4 – Developing Strategic Financial Aid Opportunities That Enhance Student Success Presenter: Joanne Duklas, Assistant Vice President, Enrolment Management & University Registrar, York University
	D5 – From Recruitment to Retention: A Holistic Approach to Supporting Mature and Transfer Students Presenters: Melissa Melo, Jennifer DeDominicis, University of Guelph-Humber Joe Varamo, Manager, Academic Advising and Registration, University of Guelph-Humber
	D6 – Why Data Standards and How Can PESC Help? Presenters: Jam Hamidi, BCcampus, Bill McKee, Ontario College Application Services, Trudy Sykes, Ontario Universities’ Application Centre and Kelly McMullen, Apply Alberta
	D7 –L’admission dans les universités canadiennes de titulaires de diplômes de fin d’études secondaires européens : l’exemple du baccalauréat français Presenters: Bruno Bigi, Principal of Lycée Claudel, Ottawa Myriam Fournier Dulac, Inspector for North America, French Ministry of Education Thomas Michelon, Cultural Counsellor, Embassy of France in Canada
10:15 am – 10:45 am	EXHIBITS Refreshment available in the Exhibit Hall
10:50 am – 12:05 pm	BLOCK E Concurrent Sessions
	E1 – Social Media and Strategic Enrolment Management Presenters: Donna Cope and Laura D’Amelio, York University
	E2 – Parents of Post-Secondary Students: Failing to Cut the Apron Strings or Bridge Over Troubled Water? Presenter: Alan Wiseman, University of the Fraser Valley
	E3 – University of Toronto’s St. George Campus Examination Centre: An Integrated and Dedicated Examination Facility Presenters: Steven Bailey and Andy Allen, University of Toronto
	E4 – Mapping Out Student Success on the Academic High-Way Presenters: Sandra Speller, Neil Neebar, University of Toronto Mississauga
	E5 – Normes pancanadiennes de qualité pour l’évaluation des diplômes d'études internationaux Michael Ringuette, Centre d'information canadien sur les diplômes internationaux au Conseil des ministres de l'Éducation (Canada)
	E6 – Postsecondary Electronic Standards Council (PESC): Why Canadian Higher Education Should Get Involved Presenters: Bill McKee, Ontario College Application Service, Michael Sessa, PESC and Jam Hamidi, BCcampus
	E7 – Admitting Students with European Secondary School Diplomas to Canadian Universities: the Example of the French Baccalauréat Presenters: Bruno Bigi, Principal of Lycée Claudel, Ottawa Myriam Fournier Dulac, Inspector for North America, French Ministry of Education Thomas Michelon, Cultural Counsellor, Embassy of France in Canada
12:05 noon – 1:30 pm Victoria Ballroom	LUNCH for All Attendees
1:45 pm – 3:00 pm	BLOCK F Concurrent Sessions
	F1 – Successfully Integrating the Workforce following a Strike (Roundtable) Presenters: Kathleen Massey and Johanne Houle, McGill University
	F2 – Student Success Strategies and Challenges – Sharing of Best Practices (Roundtable) Facilitators: Joanne Duklas, Assistant Vice President, Enrolment Management and University Registrar, York University Dr. Vincent Tinto, Distinguished University Professor, School of Education, Syracuse University
	F3 – Restricted Learning Spaces: What’s Mine Is(n’t) Yours Presenters: Kathy-Jo Pinder, York University and Carla DaSilva, University of British Columbia
	F4 – Graduate Student Success Management: A Workflow Systems Project Presenter: Gillian Robinson, University of Calgary
	F5 – Transfer Credit: Meeting the Challenges Presenter: Lucy Bellissimo, York University
	F6 – Canadian Use of PESC: Roundtable Presenters: Bill McKee, Ontario College Application Service, Michael Sessa, PESC, Jam Hamidi, BCcampus
	F7 – Interested in Research to Inform Our Work?: Discussion on Formation of ARUCC Research Committee Presenter: Kate Ross, Simon Fraser University
3:00 pm– 3:40 pm	Final Opportunity to meet with Exhibitors Refreshments available in Exhibit Hall
3:40 pm – 4:55 pm	BLOCK G Concurrent Sessions
	G1 – What’s the Right Answer?: Ethical Dilemmas in the Registrar’s Office Presenters: Asa Kachan and Mairead Barry, Dalhousie University
	G2 – The Future of Recruitment, Retention and Alumni/Donor Relations is HERE! Presenters: W. Aaron House, Brock University and Larry Sparkman, University of Southern Mississippi
	G3 – Scheduling for Course Accessibility and Resource Optimization Presenters: Kate Ross, Simon Fraser University and Alan Wiseman, University of the Fraser Valley
	G4 – Ensuring an Excellent Beginning for All First Year Students: One University’s Journey through the Foundation of Excellence Process Presenters: Jody Gordon, Kwantlen Polytechnic University and Drew Koch, John N. Gardner Institute for Excellence in Undergraduate Education
	G5 – How We Learned to Stop Worrying and Love Calculating the CGPA for Admissions Presenters: Laurens Verkade and Mark Quinsey, McGill University
	G6 – Essential Capacities Required for Developing a Student Retention Early Warning System Presenter: Mark Conrad, York University and Nathasha Macdonald, Carleton University
	G7 – Beyond the Data Element Standards – What is PESC Developing? Presenter: Jam Hamidi, BCcampus
5:00 pm – 6:30 pm	Reception Join your ARUCC colleagues for this end-of-day reception before heading out for the evening. Enjoy delicious food and drink with your colleagues and then enjoy a free evening to explore the city, take in some Ottawa International Jazz Festival Events and/or enjoy some of the fine restaurants in the downtown area. Don’t forget the complimentary drink ticket for this reception included with your badge.
Thursday, June 28, 2012
Time	Session Title/Presenters
7:30 am – 5:00 pm	Registration Desk Open
7:30 am – 8:45 am	Full Breakfast Buffet All registered delegates are invited to attend.
8:55 am	Welcome to PCCAT* Delegates joining ARUCC Conference Joanne Duklas, ARUCC President and Kathleen Massey, PCCAT Executive *Delegates to the 2012 Conference of the Pan Canadian Consortium on Admissions and Transfer (PCCAT) will join ARUCC for the morning sessions.
9:05am – 10:10 am	Closing Keynote Address: Rethinking Institutional Action Towards Student Success Presenter: Dr. Vincent Tinto, Distinguished University Professor, School of Education, Syracuse University
10:10 am – 10:30 am	Refreshments
10:30 – 11:45 am	BLOCK H Concurrent Sessions
	H1 – Integrating Services at McGill: A Case Study Focused on Change Management, Leveraging Technology and Evaluation Presenters: Jocelyne Younan and Romesh Vadivel, McGill University
	H2 – Implementing a Phone Contact Centre: Why, How and What it Has Done Presenters: Patrick Lougheed, Simon Fraser University and Alan Wiseman, University of the Fraser Valley
	H3 – Scheduling and That Damn Registrar: A Strategic Approach to a Cultural Shift Presenter: David Johnston, University of Calgary
	H5 – Post-Secondary Student Mobility Across Canada and Within Ontario: Report on PCCAT's National Research Project Presenters: PCCAT Research Subcommittee Members
	H6 – A Vendor’s Perspective – Are PESC Standards an Achievable Goal? Presenters: Leslie Kaufman, CEO, Decision Academic and Dave Matthews, Canadian Solution Centre, ellucian
	H7 – Reflections on the Keynote and Student Success Panelists: Dr. Vincent Tinto, Distinguished University Professor, Department of Education, Syracuse University Susan Gottheil, Vice-Provost (Students), University of Manitoba Robert Fleming, Executive Director and Co-Chair, BC Council on Admissions and Transfer
11:45 am	ARUCC Conference Concludes